Política de reembolso

Important: Shipping Address Accuracy
To ensure your order reaches you safely and to avoid delivery issues, please ensure you include your apartment, suite, or unit number when filling out your shipping address at checkout. We are not responsible for packages returned due to incomplete addresses.

7-Day Hassle-Free Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return for any reason.

Condition: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

Initiation: To start a return, you must contact us first at poopyloo.shop@gmail.com. We will provide you with specific instructions and our dedicated warehouse address. Items sent back to us without first requesting a return will not be accepted.

3-Month Quality Guarantee (Exchange Only)
We stand by the quality of our products. Within three months of purchase, if your item experiences any non-human-induced damage or manufacturing defects, we offer a free replacement (exchange for a new item).

Shipping Cost: Please note that for all warranty exchanges, the customer is responsible for all shipping costs associated with sending the original item back and receiving the new replacement.

Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Us
For any questions regarding returns, exchanges, or shipping issues, please always contact us first at:
Email: poopyloo.shop@gmail.com